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How To Read Your Bill

Example bill
  1. Billing Summary - This area will show your activity since your last billing and the balance forward if any.
  2. Current Charges - This area will show a detailed listing of charges for this bill.
  3. Graph - Up to 13 months of history will be compared. The average kwh per day and the average cost per day for the current month print here. The average kwh for this bill last year is shown to help you monitor your electrical use.
  4. Message Area - Any special messages from Haywood EMC will print in this area.
  5. Total Current Charges and the date this amount is due will be found here. The total amount due is on the next line. If there were past due charges they would print between current charge due and total amount due and would include the disconnect date.
  6. Your account number prints in two places on the bill.
  7. Service location is the actual physical location of the service and is usually the 911 assigned address for the location of the service. If this is blank or incorrect on your bill, please call our office and provide the correct information.
  8. Account description - Identifies what is served. Examples are house, pump, barn, store, etc.
  9. WPCA - This is the factor that is used to calculate the charge on your bill identified as WHLSE PWR ADJ. Kwh use is multiplied by this factor which changes monthly. In the example 1503 kwh X -.00338 = -5.08. This can be a credit or a debit on your bill depending on the factor for that month.
  10. Rate - This is the rate schedule you are billed on.
  11. This line contains dates of service, number of days in this billing period, previous and present meter readings, and the number of kwh you are billed for.
  12. Delinquent Accounts - If you have a past due balance a "CUTOFF NOTICE" will print in 2 places on the bill. This notice will give the date that the past due balance must be paid to avoid disconnection of service.
  13. Contact information for Haywood EMC offices.
  14. Please be sure to check the back of the bill for important information regarding office hours, payment options, cutoff notices, who to call before you dig, power outages and website information.

Billing Cycles

Cycle Bill is Mailed Payment is Past-Due After
1 9th 4th of next month
2 17th 12th of next month
3 24th 19th of next month
4 30th/31st 26th of next month

 

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Waynesville Physical Address

376 Grindstone Road
Waynesville, NC 28785
(828) 452-2281 or (800) 951-6088
(828) 926-4290 Fax

Lake Toxaway Physical Address

298 Blue Ridge Road
Lake Toxaway, NC 28747
(828) 966-4215
(828) 883-3874 Fax

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©2021 Haywood EMC. All Rights Reserved.

  • About Us
    • About Touchstone Energy
    • Board of Directors
    • Management Team
    • Employment
    • Cooperative Principles
      • Cooperative Difference Video
    • Service Territory Map
    • Together We Save
  • Member Services
    • Application for Electric Service
    • Capital Credits
      • Frequently Asked Questions
      • Estate Retirements
    • Project HEMC
    • Service Rules & Regulations
    • Staking Department
    • Co-op Connections
    • Rate Schedules
      • Time Of Day Rates
    • Safety
      • Storm Preparedness
      • Safety Quiz
    • Billing Information
      • Easy Ways to Pay
      • How To Read Your Bill
      • Delinquent Bill Timeline
    • Forms
      • Service Order Form
        • Tree Trimming
      • Medical Condition And Equipment Form
    • HOPE Program
    • Smart Meter Energy Usage Data Privacy/Security Advisory
    • Text Outage Alerts
    • Title VI Statement of Non-discrimination
  • Products
    • Electrician List
    • Generlink
    • HomeServe Protection Plans
    • Surge Protection Program
    • Generators
      • Generator Loan
      • Generator Service Agreement
    • Heat Pumps
      • Licensed HVAC Contractors
      • Heat Pump/Weatherization Loan
    • Security Lighting
  • Your Community
    • Bright Ideas Grants
    • Carolina Country Magazine
    • TSE Sports Camp Scholarship
      • Boys Basketball Camp
      • Girls Basketball Camp
    • News
    • TSE Scholarship
    • Youth Tour Application
  • Energy Efficiency
    • Electric Vehicles
    • Whole House Energy Audit
    • CFL Disposal
    • NC GreenPower
    • Together We Save
    • Home Energy Adventure
    • Energy Star Home Advisor
  • Renewable Energy
    • RGR Rate
    • RGS Rate
    • Certificate Of Completion
    • Contracts With Haywood EMC
    • General Information
    • Interconnect Application
    • Photovoltaic Site Assesment
    • Renewable Energy Sources
    • Typical Components Of A Photovoltaic Interconnected System
    • Water Turbine Site Assessment
    • Wind Turbine Site Assessment
    • Interconnection With Haywood EMC