Power outage leaving you in the dark? We'll send you a text!
New, fast and convenient way to connect and interact with our members.
Now it's faster and easier than ever to receive outage updates from Haywood EMC. We recently launched a new service to help our members stay connected and confirm restoration. This program was developed to be another convenient way to communicate with us!
When power outages occur, we are committed to keeping you informed throughout the restoration process. We'll contact you with:
- Outage alerts for your area
- Estimated Restoration Times and status updates
- Outage Causes
- Notification when power is restored
- Ability to confirm your restoration
This Text Outage Service is only for outage reporting and receiving outage information. Any other text
sent to this texting service will receive a response of invalid entry. If you have additional information
about an outage (i.e. a tree is on the line) you must call the outage number to report (888-438-4362).
Frequently Asked Questions:
Q.What are text outage alerts?
Haywood EMC offers text messaging to help members stay informed during power outages.
These alerts will send you notifications when an outage has occurred, estimated restoration time,
and when the outage has been restored. We can also alert you when we have tree trimming; planned
power outages; or line inspections occurring in your area.
Q. When will I receive a text outage alert?
You will receive a text as soon as the outage has been reported. You can report outages by
texting OUT to the Text Outage Alert number (888-438-4362).
Q. Will I receive a text outage alert every time I lose power?
Not every time. During large outage events, HEMC will use text message alerts to share general
outage information rather than information related to a specific service address.
Q. How do I sign up for text outage alerts?
You can sign up for text outage alerts here: Sign up for text outage alerts
Q. Can I cancel/stop text outage alerts?
Yes, you can cancel or stop text outage alerts any time by replying "STOP" to the HEMC Outage text.